Privacy Policy

Last updated: March 5, 2026

1. Introduction

Paradigm Counselling ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our booking services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the website includes:

• Personal Data: Name, email address, phone number, postal address, and any other information you voluntarily provide through forms.
• Booking Information: Details about your bookings, session preferences, and scheduling information.
• Payment Information: Payment details are processed securely through PayPal and not stored on our servers.
• Cookie Data: Information about your browsing behaviour through cookies and similar technologies.
• Communication Data: Records of your communications with us.

3. How We Use Your Information

We use the information we collect in the following ways:

• To process and manage your bookings
• To send booking confirmations and session reminders
• To provide customer support and respond to inquiries
• To send newsletters (only if you opt-in)
• To improve our website and services
• To comply with legal obligations
• To prevent fraud and enhance security

4. Legal Basis for Processing

We process your personal data based on:

• Contract: To fulfill our booking and service obligations
• Consent: For marketing communications and newsletter opt-ins
• Legal Obligation: To comply with applicable laws
• Legitimate Interest: To improve our services and prevent fraud

5. Cookies

We use cookies to enhance your browsing experience. We use two categories of cookie:

• Essential Cookies: Required for website functionality (login, booking processing)
• Analytics Cookies: Help us understand how you use our website (with your consent)

You can manage your cookie preferences through the cookie banner or your browser settings.

6. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing of your data
• Receive your data in a portable format
• Object to processing
• Withdraw consent at any time

To exercise any of these rights, please contact us at Deedaly1@gmail.com.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill our legal obligations. Booking information is retained for service delivery and compliance purposes. You can request deletion at any time, subject to legal requirements.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Third-Party Services

We use the following third-party services:

• PayPal: For payment processing
• Zoom: For online session delivery
• Email Service: For sending confirmations and reminders

These services have their own privacy policies. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: